YTAnswers support
Get help with authentication, video processing, usage, billing, privacy controls, or a security concern without sharing sensitive credentials.
Before contacting support
- Reopen the extension and confirm that you are signed in.
- Check that the current page is a public YouTube video.
- For account, subscription, export, or deletion status, open the account controls.
- Keep any request ID shown by YTAnswers; it helps diagnose the request safely.
What to include
Email info@webdesigndetail.de with the problem category, approximate UTC time, browser and extension version, the YouTube video ID if relevant, and an opaque request or job ID. Describe the expected and actual result without copying the full transcript.
Do not send sensitive data
Never send Google or YTAnswers tokens, passwords, payment-card data, cookies, raw account exports, full transcripts, or private video content. YTAnswers support will not ask for these values.
Privacy and security requests
Label privacy requests “Privacy request” and suspected vulnerabilities “Security report” in the subject. For immediate account export or deletion, use the authenticated account controls. See the Privacy Policy for processing and retention information.